To qualify for an SST Refresher card, you must have completed initial SST training with an approved provider who uploaded your card to the DOB's Training Connect system. Unfortunately, some training providers will not upload your card. If your card is not in the system, we can't issue a refresher card after you complete your training.
You can use the free Training Connect smartphone app to find out if your original SST card is in the system. To check your card status:
- Download the app called Training Connect by myComply on App Store (iPhone) or Google Play (Android).
- Open the app and allow camera access.
- Scan the QR code on your SST card.
- If your card appears as valid, you are eligible for a refresher card.
If the app says “Invalid SST card,” your original provider likely did not upload your card to Training Connect. To address this issue, contact your original SST card provider and ask them to upload your card to the NYC Department of Buildings' Training Connect system. If they do not upload it, you must retake the original SST training rather than the refresher version.
All SST cards issued by OSHA Education Center are fully compliant and uploaded to Training Connect. If you have questions about your card's status or don't have a QR code to scan, please check with your original training provider or contact us before enrolling in our refresher course.